TERMS AND CONDITIONS
31 Jan 2022
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Thank you for using straitUp. We aim to provide you with a pleasant and effective orthodontic treatment experience. These terms and conditions explain your rights and responsibilities in using straitUp. These terms and conditions, together with the Privacy Policy, constitute an agreement between you and straitUp Technologies Pte Ltd as a registered and non-registered user.
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Please read these terms carefully. By using these services and/or registering with us, you agree to the terms of this agreement, including the information practices disclosed in our privacy policy. If you disagree with any of these terms, please do not use this platform or its services. If you originally agreed to these terms, but subsequently decided to withdraw your agreement, you must notify us immediately.
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We reserve the right to amend any of these terms and conditions at any time at our discretion. We will inform you of any revisions by a notice posted on this website with the effective date. Your continued use of our platform and services constitutes your acceptance of the revised terms and conditions.
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Permitted Use Policy
The Platform provides online treatment proposal, treatment progress monitoring and e-commerce payment for treatment devices operated by straitUp Technologies Pte Ltd.
As a condition of your use of the Platform, you agree that:
1. You are an individual and are at least 18 years of age;
2. You have the authority and capacity to enter into a binding legal obligation;
3. Your use of the Platform will at all times comply with these Terms of Use;
4. If you elect to create an account on the Platform:
a. You may create only one account for each person being treated, either yourself or a person you are accountable for;
b. You must safeguard your password and supervise the use of your account, and understand and agree that you are responsible for your own use and the use of your account by anyone you allow to access it;
5. You represent that you are the authorised owner and signatory of any payment facilitation service and/or credit or charge card provided to us to pay the Agreed Price;
6. You represent that you have the right to provide any and all information you submit to the Platform, that the information is only about yourself or a person you are accountable for, and that all such information is accurate, true, current and complete;
7. If you are accessing the Platform in Singapore and/or are subject to the provisions of the Personal Data Protection Act 2012 (Act 26 of 2012) of Singapore (the "PDPA"), you agree that straitUp Technologies Pte Ltd is authorised to collect, use and/or disclose any personal data (as defined in the PDPA) concerning you which may be provided by you in accordance with the purposes set out in these Terms of Use and in our Privacy Policy (as may be updated and posted on the Platform from time to time), and consent to such collection, use and/or disclosure;
Healthcare Provider Appointments
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This Platform also provides the means for a Dental Clinic to accept bookings for appointments from registered users. The Dental Clinic alone is responsible for honouring any appointment.
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Dental professionals offering straitUp are not employees of straitUp. Any opinions, advice or information expressed by such individuals are those of the individual and the individual alone and they do not reflect the opinions of straitUp. straitUp does not recommend or endorse any additional tests, products, procedures, opinions, or other information that are not related to orthodontic treatment with straitUp. The inclusion of Dental Clinics on straitUp or in any professional directory on straitUp does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein.
Charging Policy
We will charge a user's credit card, PayPal account or other payment processing account for straitUp devices or other product or services related to being treated with straitUp. The amount charged will be equal to the Agreed Price.
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Cancellation and Refund Policy
You are charged for your treatment in stages. If you wish to cancel treatment prior to device installation, you will only be charged for the services already conferred. If you wish to cancel treatment following device installation, you will also be charged for device removal services.
There will be no refund provided for straitUp.
Limitation of Liability
You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of our platform and all associated services, the content or the materials contained in or accessible through our platform, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of our platform. You use our platform at your own risk.
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Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our platform, the services, the content or the materials contained in or accessible through our platform, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via our platform. If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed one hundred Singapore Dollars.
Notifications
As part of the services provided, we may send you notifications or emails related to your treatment.
Indemnity
You will indemnify and hold us harmless from any claim or demand made by any third party due to or arising out of your use of our Platform and the breach of any of the terms herein, or the infringement of any intellectual property or other right of any person or entity in connection therewith.
Storing credit card information
Your credit card information and other financial data needed to process your payment are collected, encrypted and stored by our third party payment processor, Stripe. Stripe is an online payment service provider which is certified to be a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Please visit https://stripe.com/docs/security/stripe if you want to understand the security measures Stripe employs.
Storing of personal information
straitUp shall take commercially reasonable steps to safeguard the data you provide or we collect during your interaction with straitUp and shall not have any responsibility in connection with any unauthorised access, use or transactions of these data.
straitUp may store and use your data on its servers for purposes including, without limitation, the review of the performance, feedback and/or functionality of the straitUp platform, and the carrying out of data analytics in connection with provision of straitUp Services subject to the confidentiality and other provisions contained in this agreement.
Our contact
straitUp Technologies Pte Ltd.
Email: contact@straitupsmile.com